Creating lasting family memories is always a big part of the Christmas season.
There is always so much to do on the list. Sharing a Christmas wish and taking a photo with Santa at a local mall is a cherished tradition for many families. However, just a thought about standing in line for up to 3 hours ruins all the excitement. Not to mention, that during the wait time a child may fall asleep, get hungry, anxious, etc.
That’s when the magic of a self-service kiosk comes into play.
Qwick Media located self-service kiosks at the lineup entrance of Photos with Santa in Metrotown Mall (Burnaby, BC) to easily eliminate the tedious wait and streamline the process. Customers follow a simple registration process, enter their name, telephone number, email, and make a donation for the photo that goes to the local Christmas Bureau. Once registration is complete, kiosks continue creating the ultimate customer experience by providing 3D, multilevel Wayfinding that will allow your customers to easily find any stores in your shopping mall. Customers can leave the line and are free to go and enjoy a holiday drink, pop into some of the stores, and get a few items off their holiday shopping list. They receive a text message when it is time to take a photo with Santa. Customers receive their photos instantly by email provided at registration and can share and print as needed.
Self-service kiosks don’t reduce the time of the entire process but sure do change how this time is spent.
– Just imagine how much shopping and dining can be done by thousands of people within these hours! –
No effort is needed to bring them into the mall; they are already here and are motivated shoppers. A mall owner can simply estimate the pros of such kiosks and the impact it makes on the customer spend. You can create the ultimate Customer Experience by providing an easy ways